FAQs

No, we do not charge any extra fees or surcharges. The listed price is the price you pay. Including tax.

You must contact us 48 hours ahead of your scheduled tour for a full refund. Within 48 hours you will assess a 50% termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

Please contact us to get the latest information on your desired trip.

It is preferable to dress comfortable clothes and have a change for any rainfall event.
We recommend for most of our tours:
– Sports shoes and sandals
– Swimsuit, towel, sunglasses, hat
– Biodegradable sun cream and protective anti-mosquito
– Camera
– Cash in pesos for purchases

Yes, you should print the receipt. You should print the confirmation voucher that is sent to your mail when confirming the reservation and present it to our guide on the tour.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

All our tours offer special price for children aged 4-10 years.
Children up to 3 years will not pay accompanied by an adult.

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.